1. Introduction
Welcome to the Privacy Policy of deei11 (hereinafter "we," "us," "our," or "the Platform"). This Privacy Policy explains how deei11 collects, uses, processes, stores, shares, and protects your personal information when you access or use our online gaming platform available at https://deei11.cam and all associated services, including account registration, deposits, withdrawals, gameplay, customer support interactions, and promotional communications.
At deei11, we are committed to protecting your privacy and ensuring the security of your personal data. We recognize that when you entrust us with your information, you place confidence in our ability to handle it responsibly. This Privacy Policy has been designed to comply with applicable data protection regulations and industry best practices, providing you with transparent information about our data handling processes.
By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from creating an account.
2. Information We Collect
deei11 collects various types of personal information necessary to provide our services, ensure platform security, comply with regulatory requirements, and enhance your gaming experience. The information we collect includes:
2.1 Information You Provide Directly
- Registration Information: When you create an account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, username, and password. This information is essential for account creation, identity verification, and communication.
- Identity Verification Documents (KYC): To comply with Know Your Customer (KYC) regulations and prevent fraud, we collect government-issued identification documents such as your Indonesian national identity card (KTP) or passport, proof of address (utility bills, bank statements), and selfie photographs holding your ID. These documents verify your identity, age (21+ requirement), and residency status.
- Payment Information: We collect bank account details, e-wallet account information, and transaction records necessary to process deposits and withdrawals. This includes bank name, account number, account holder name, and payment method preferences. Note that we do not store full credit card numbers or CVV codes; payment processing is handled through secure third-party payment gateways.
- Communication Records: All interactions with our customer support team via live chat, email, WhatsApp, or phone are recorded and stored for quality assurance, dispute resolution, and regulatory compliance purposes. This includes your inquiries, complaints, feedback, and our responses.
- Marketing Preferences: Information about your consent to receive promotional emails, SMS messages, push notifications, and other marketing communications from deei11.
2.2 Information Collected Automatically
- Gaming Activity Data: Comprehensive records of your gaming activity including bets placed, games played, win/loss history, session duration, wagering patterns, bonus usage, and account balance changes. This data is essential for platform operations, game integrity verification, responsible gaming monitoring, and regulatory reporting.
- Technical and Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, time zone setting, device identifiers (UDID, IMEI), mobile network information, and Internet Service Provider (ISP). This information helps us optimize platform performance, detect fraud, and troubleshoot technical issues.
- Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze platform usage patterns, and deliver targeted advertising. For detailed information about our cookie usage, please refer to Section 5 below.
- Location Data: Approximate geographic location derived from your IP address to verify Indonesian residency, comply with geographic restrictions, detect suspicious activity, and customize content delivery. We do not track precise GPS location unless you explicitly grant permission through your device settings.
- Log Files: Server logs automatically record information about your Platform interactions including access times, pages viewed, time spent on pages, referral URLs, clickstream data, and error messages. These logs are used for security monitoring, performance optimization, and debugging purposes.
3. How We Use Your Information
deei11 uses your personal information for the following legitimate business purposes:
3.1 Account Management and Service Delivery
- Creating, maintaining, and securing your gaming account
- Processing account registration and identity verification (KYC)
- Authenticating your identity when you access the Platform
- Managing your account settings, preferences, and profile information
- Providing access to games, sports betting markets, and platform features
- Processing deposits, withdrawals, and other financial transactions
- Maintaining accurate records of your gaming activity and transaction history
3.2 Payment Processing and Financial Management
- Facilitating deposits via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
- Processing withdrawal requests and transferring winnings to your designated accounts
- Verifying payment method ownership to prevent fraud and money laundering
- Calculating, tracking, and distributing bonuses, promotions, and loyalty rewards
- Generating financial reports for internal accounting and regulatory compliance
3.3 Security, Fraud Prevention, and Compliance
- Detecting and preventing fraudulent activities, money laundering, bonus abuse, and terms violations
- Monitoring for suspicious betting patterns, collusion, and cheating attempts
- Verifying the authenticity of identity documents and detecting forged documentation
- Complying with legal obligations, regulatory requirements, and industry standards
- Responding to law enforcement requests, court orders, and regulatory inquiries
- Enforcing our Terms and Conditions and investigating violations
- Protecting the security and integrity of the Platform and our systems
3.4 Customer Support and Communication
- Responding to your inquiries, complaints, and support requests
- Providing technical assistance and troubleshooting issues
- Sending transactional notifications about deposits, withdrawals, bonuses, and account status
- Communicating important updates about Terms and Conditions, Privacy Policy changes, or platform maintenance
- Resolving disputes and investigating complaints
3.5 Responsible Gaming and Player Protection
- Monitoring gaming behavior for signs of problem gambling or addictive patterns
- Implementing and managing self-exclusion requests, deposit limits, and time-out features
- Providing responsible gaming tools, resources, and educational content
- Identifying players who may benefit from intervention or support services
- Ensuring compliance with 21+ age restrictions and preventing underage gambling
3.6 Marketing, Personalization, and Analytics
- Sending promotional offers, bonus announcements, and marketing communications (with your consent)
- Personalizing your gaming experience based on preferences and activity history
- Analyzing platform usage patterns to improve services and develop new features
- Conducting market research and gathering customer feedback
- Measuring the effectiveness of marketing campaigns and promotions
4. How We Share Your Information
deei11 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:
4.1 Service Providers and Business Partners
- Payment Processors: Third-party payment gateways and financial institutions that facilitate deposits and withdrawals through Indonesian banks and e-wallets. These providers process transactions on our behalf under strict data protection agreements.
- Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming who supply casino games, live dealer content, and sports betting platforms. Minimal data necessary for gameplay is shared with these providers.
- Identity Verification Services: KYC verification partners who assist with document authentication, age verification, and fraud detection using specialized databases and verification technologies.
- Cloud Hosting and IT Infrastructure: Cloud service providers who host our servers, databases, and technical infrastructure under enterprise-grade security agreements.
- Customer Support Tools: Live chat platforms, email service providers, and CRM systems used to manage customer communications and support tickets.
- Analytics and Marketing Platforms: Analytics tools (Google Analytics, data visualization platforms) and marketing automation services that help us understand user behavior and deliver targeted communications, subject to anonymization where possible.
4.2 Legal and Regulatory Authorities
We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law, legal process, court order, subpoena, or government investigation. This includes responding to requests related to suspected illegal activity, fraud investigations, money laundering concerns, or other serious misconduct.
4.3 Business Transfers
In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy involving deei11, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and prominent notice on the Platform before your information becomes subject to a different privacy policy.
4.4 Affiliated Companies
We may share information with parent companies, subsidiaries, and affiliated entities within the deei11 corporate group for operational purposes, consolidated reporting, fraud prevention, and customer support coordination. All affiliated companies are bound by equivalent data protection obligations.
5. Cookies and Tracking Technologies
deei11 uses cookies, web beacons, and similar tracking technologies to enhance your experience and improve platform functionality. Cookies are small text files stored on your device that enable us to recognize you, remember your preferences, and analyze usage patterns.
Types of Cookies We Use:
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for basic platform functionality, account authentication, and secure session management. Cannot be disabled. |
Session / Persistent |
| Functional Cookies |
Remember your language preferences, display settings, and user interface customizations. |
Persistent (up to 1 year) |
| Analytics Cookies |
Collect anonymous usage statistics to understand how visitors interact with the Platform and identify areas for improvement. |
Persistent (up to 2 years) |
| Marketing Cookies |
Track your interests and activity to deliver relevant promotional content and measure campaign effectiveness. |
Persistent (up to 1 year) |
You can manage cookie preferences through your browser settings, though disabling certain cookies may impact platform functionality. Most browsers accept cookies automatically but allow you to adjust settings to refuse cookies or notify you when a cookie is being set.
6. Data Security Measures
deei11 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our comprehensive security framework includes:
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major financial institutions.
- Secure Data Storage: Personal information is stored on encrypted servers in secure data centers with physical security controls, access restrictions, and environmental protections.
- Access Controls: Strict role-based access controls ensure that only authorized personnel with legitimate business need can access your personal information. All access is logged and monitored.
- Multi-Factor Authentication: Critical account operations and administrative access require multi-factor authentication to prevent unauthorized access.
- Regular Security Audits: Independent third-party security audits, vulnerability assessments, and penetration testing are conducted regularly to identify and address potential weaknesses.
- Fraud Detection Systems: Advanced fraud detection algorithms and real-time monitoring systems identify and block suspicious activities, unauthorized access attempts, and fraudulent transactions.
- Employee Training: All personnel with access to personal data undergo regular security training and are bound by strict confidentiality agreements.
- Incident Response Plan: Comprehensive breach response protocols ensure rapid detection, containment, and notification in the unlikely event of a security incident.
While we employ robust security measures, no system is completely immune to cyber threats. You also play a role in protecting your information by maintaining strong, unique passwords, never sharing account credentials, and promptly reporting suspicious activity to our support team.
7. Data Retention
deei11 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:
- Active Account Data: Information associated with active accounts is retained for the duration of your relationship with deei11 plus applicable legal retention periods.
- Transaction Records: Financial transaction records, gaming activity logs, and betting history are retained for a minimum of 7 years to comply with accounting, tax, and anti-money laundering regulations.
- KYC Documents: Identity verification documents are retained for 7 years after account closure as required by regulatory authorities.
- Communication Records: Customer support interactions are retained for 3 years for quality assurance and dispute resolution purposes.
- Marketing Consent Records: Records of marketing consents and opt-outs are maintained to ensure compliance with communication preferences.
- Closed or Inactive Accounts: Accounts closed voluntarily or due to terms violations are archived after 90 days. Personal identifiers may be anonymized or pseudonymized while transaction records are retained for legal compliance periods.
Upon expiration of retention periods, personal information is securely deleted or anonymized in accordance with data protection best practices. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
8. Your Privacy Rights
You have the following rights regarding your personal information held by deei11:
- Right to Access: Request a copy of the personal information we hold about you, including details about how it is used and shared.
- Right to Rectification: Request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings.
- Right to Erasure: Request deletion of your personal information, subject to legal retention requirements and legitimate business interests (e.g., fraud prevention, regulatory compliance).
- Right to Restrict Processing: Request that we limit how we use your information in certain circumstances, such as while verifying accuracy or investigating a complaint.
- Right to Data Portability: Request transfer of your personal information to another service provider in a structured, commonly used, machine-readable format where technically feasible.
- Right to Object: Object to processing of your personal information for direct marketing purposes at any time. We will cease marketing communications immediately upon request.
- Right to Withdraw Consent: Withdraw consent for data processing activities based on consent (such as marketing communications) at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days of verification of your identity. Some requests may require identity verification to prevent unauthorized disclosure of personal information.
9. International Data Transfers
While deei11 primarily serves Indonesian residents and stores data within Indonesia or the Asia-Pacific region, certain service providers (such as game providers, cloud hosting services, or payment processors) may be located in other jurisdictions. When personal information is transferred internationally, we ensure appropriate safeguards are in place through:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for transfers within corporate groups
- Explicit consent for specific data transfers where required
10. Children's Privacy
deei11 services are strictly restricted to individuals aged 21 years or older. We do not knowingly collect, use, or store personal information from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend the account, refuse service, and delete all associated personal information. Parents or guardians who believe their child has provided personal information to deei11 should contact us immediately at [email protected].
11. Changes to This Privacy Policy
deei11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated through prominent notice on the Platform and via email to your registered address at least 30 days before the effective date.
Your continued use of the Platform after the effective date of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this document indicates when the most recent revisions were made.
12. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Team:
- Email: [email protected] (Subject line: "Privacy Inquiry")
- Live Chat: Available 24/7 through the Platform
- WhatsApp: +62 812 3456 7890 (08:00-24:00 WIB)
We are committed to addressing your privacy concerns promptly and transparently. All privacy-related inquiries will receive a response within 5 business days, with full resolution typically provided within 30 days.